Category Archives: iTunes

How to return and get refunds for App’s from Apple’s App Store

I was looking at some games for my iPod Touch yesterday from EA because EA was running a sale on all their games.  I was found a game that I really liked (Madden ’11), and I bought it. After I downloaded it though, I noticed I downloaded the Madden ’11 for iPad not for iPhone and iPod Touch. So, I didn’t really worry about it, after all, it was only $0.99, but it still irked me.  So, I researched and found a way to return and get a refund from accidently purchased apps. Before I show you how, allow me to explain, I do app development, and if you buy an app and then return it, it does in fact hurt the developer, so if you REALLY purchased the wrong app, then feel free to return it and purchase the correct app, but, if you are just doing it to get free apps, then you should not use this tutorial, at all.

  • Open iTunes if you aren’t already there.
  • Go to the iTunes Store
  • Click on the arrow beside your email address, and select “Account”.
  • When prompted, enter your iTunes password.
  • Click on “Account Info”
  • Click on “Purchase History”
  • On the bottom of the page, click “Report a Problem”
  • Select the “I inadvertently purchased this app” as your problem and then fill out and submit the comments form with a VALID and LEGITIMATE reason to request a refund.
  • Locate the app purchase which you would like to receive a refund for, then click the “Report a Problem” link at the end of the line.
    • If for some reason your purchase isn’t listed, you can locate the app in the “Previous Purchases” section of your account history and you can return it from there.
  • Select the “I inadvertently purchased this app” as your problem and then fill out and submit the comments form with a VALID and LEGITIMATE reason to request a refund.
    • Be careful if you select a problem such as “this application does not function as expected”, as that might cause Apple to investigate with the developer before even attempting to give you a refund.
    • Apple does allow returns up to 90 days, but make sure to return the app as soon as possible to avoid any problems.